3X Graphic Designer OTY 2016-2019 (SCM Awards)
2014 - Present
Creating clean and uncluttered UX/UI deliverables based on research, creating, testing and enhancing main user-flows (onboarding, investing, withdrawing, customer feedback, and so on), building the design system, working across different teams and in an agile environment, collaborating efficiently with multiple stakeholders.
Present new devices and phone plans to generate revenue. Train teammates on how to present Sprint's principles and products in a professional manner. Coordinated training events with Sprint's field agents. Generated over 700k in a span of 7 months. Ranked Top 25 Sprint VPL out of 1500 Best Buy locations.
Greet and present to customers in a professional manner. Identify the customers wants and needs through effective communication. Maintained an average of 21 transactions per month. The minimum requirement was 12. Maintained a customer satisfaction average of 95.
Clean and reset tables in a timely fashion.
Greet guests with a positive and inviting attitude. Communicated effectively with guests to ensure order was correct. Analyzed receipts at the end of shift for money drop off and cash handling.
Studied UX UI Design. Mastered sketching, ideation, research, testing, and prototyping.
Certificate of Completion
New York City, New York
University of Memphis
Hospitality and Resort Management